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Volume
27, Number 87, Winter 2003
Special
issue on Evaluation of Library and Information Services
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Guest editorial
John Crawford |
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Group News |
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Notices
- Emerald Research Fund Awards 2004 and Erratum |
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Refereed
Articles |
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An evaluation of
the development of the People’s Network in the North East.
Dr. Pat Gannon-Leary, Dr. Linda Banwell and Sandra Parker
 (PDF, 267KB) |
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Performance
Indicators and Standards for Polish Research Libraries
Lidia Derfert-Wolf, Ewa Dobrzyñska-Lankosz, Wanda
Dziadkiewicz, Miroslaw Górny, Elzbieta Górska,
Marek M. Górski, Artur Jazdon, Anna Sokolowska-Gogut
and Teresa Wildhardt
(PDF, 302KB)
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Articles |
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Benchmarking
user satisfaction in academic libraries - a case study.
Sebastian Mundt
(PDF,
533KB)
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Evaluating electronic
information services: a toolkit for practitioners.
Stella Thebridge
(PDF, 353KB)
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Short
communications |
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Book
reviews |
| 49 |
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OWEN, Tim Buckley
Success at the enquiry desk |
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CREASER,
Claire (ed) As others see us: benchmarking in practice
[LISU Occasional Paper no. 33] |
| 51 |
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GALLACHER,
Cathryn Managing Change in Libraries and Information Services |
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