Table of Contents
Refereed Research Articles
| An evaluation of the Development of the People’s Network in the North East | Abstract PDF |
| Pat Gannon-Leary, Linda Banwell, Sandra Parker | 5-16 |
| Performance indicators and standards for Polish research libraries | Abstract PDF |
| Lidia Derfer-Wolf, Ewa Dobrzynska-Lankosz, Wanda Dziadkiewicz, Miroslaw Gorny, Elzbieta Gorska, Artur Jazdon, Anna Sokolowska-Gogut, Teresa Wildhardt | 17-28 |
Research Articles
| Benchmarking user satisfaction in academic libraries – a case study | Abstract PDF |
| Sebastian Mundt | 29-37 |
| Evaluating electronic information services: a toolkit for practitioners | Abstract PDF |
| Stella Thebridge | 38-46 |
CILIP Registered Charity no 313014
ISSN 1756-1086 (Online)
Library and Information Research


